Frequently Asked Questions – FAQ’s

How to use our Sketchpad

Simply visit our Sketchpad page and click to start drawing. You can select your brush sizes and colours to help you to illustrate an outline of what you would require made for you.

This can be anything you can think of, don’t worry about how it looks or spending to much time for it. We have plenty of designers and artists who can help you realise your idea onto paper or into a 3D model.

Click the finish button when done and you will then be directed to provide your contact details and this is where to specify all your measurements, materials and as much information as possible.

We aim to get back to you within 1 business day.

Please do provide a mobile telephone number as its often far quicker to have an initial free no obligations chat to kick of your project.


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How to contact Us?

Call us Monday to Friday 9AM – 6PM on +44 07771 557500

105 Heathwood Gardens, London, SE7 8ET

email us on [email protected]

Complete our contact us form for a callback or to send us your brief or any attachments.


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How it works?

Transform your concept into a unique cad design, find and collaborate with the best craftsmen & artists to produce anything creative, exclusively for you or your business!

Please view our BUYERS PAGE for full details on how it works!


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What am I committing to by creating a portfolio?

By creating a free portfolio with you are not committing to anything or endorsing us.

There is no contract or terms to agree to other than agreeing to our terms and conditions and code of conduct.


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How do clients get quotes ?

When we get a client who posts a brief, we go to our registered matching portfolio makers first and ask you for a quote.

Or, if a client views your portfolio directly on our website and asks you for a quote.

Either way, you just offer a quote and delivery time you are happy with and we add a margin to cover our fees on top.

We are also a Social Enterprise so by supplying a commission through us to are helping to raise funds for good causes. We give 51% of our profits to those causes that you and the client vote for on each project.


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Only four pictures of my work?

While your portfolio is limited to 4 pictures, you are free to use as many pictures as you want in the “makers details” section. When you create your profile just click the “Add Media” button below description to add more images. Please remember to only use images up to 560 pixels wide with a max size of 500k per image.


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Who pays 51% of their profits to good causes?

Commission it is a Social Enterprise and we are the ones who pay 51% of our profits to these causes.

Just by providing a commission to a client you will be helping us to make the works a better place, one project at a time. When the project is completed you get to vote for the cause close to you and so does the client.


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How are payments actually handled?

Clients are required to have signed our commissioning contract before a commission can start.

The contract is created by us incorporating any specific aspects the maker may require and is between the client and the maker. Depending on the value, the client usually pays us a deposit of between 30-50% upfront with the balance on approval of the final deliverables, prior to shipping.

The maker will receive the deposit (less our fee) at the point the commission starts and the balance on approval of the final deliverables.


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Who contacts me for orders?

We would be the first point of contact between the client and the maker to clarify the brief and the maker’s proposal.

Once agreed by the client we introduce you to the client to begin your process of refining the brief further and starting the commission.


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Copyright

As a maker on our platform, you will always retain full title to your copyright on any works produced for our clients.

Most works even if they are for a company will be effectively classed as private commissions, meaning the client will own legal title to the works but not the copyright.

In instances where you are asked to commission commercial works where the client would retain the copyright, this would be clarified at the time of requesting the quote, therefore you can quote accordingly.

We do not condone or encourage copyright theft in any way. If we introduce you to a client who asks you to do so in any way we would discourage this practice.


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Dispute Resolution Service

Dispute Resolution Service

It’s only when you run into issues on a project/contract and the way those issues are resolved that you really get an understanding of how professional the organisation/contractor is. It should be reassuring to know that we have a predetermined framework in place that clarifies how these matters are resolved in a prompt and professional manner.   

As soon as we receive notification of a complaint the following procedure will be implemented:

Mediation

As soon as we receive a complaint via email or telephone we will promptly (within 2 working days) attempt to facilitate a line of communication between both parties. We always attempt to provide the best possible communication throughout the normal commissioning process, therefore, would expect the need to mediate in such matters to be minimal. The initial mediation will offer both parties the opportunity to highlight their position and find a compromise to reach an early agreement to the satisfaction of both parties.

If the initial mediation is not successful, we will initiate the full Dispute Resolution service, without any costs to either party.

Dispute Resolution Service

This process starts once we receive the complaint to us by email via [email protected], along with supporting evidence via attachments. We will then initiate the mediation process described above. If that is not successful we will then initiate the Dispute Resolution Service.

Once we receive all the required information we will forward the details to the contractor/designer/maker, who will have 14 days to respond. We then review both parties’ representations online without providing physical inspections as part of our FREE service.

As part of our impartial review process, we may seek the advice of 3rd party experts (off the record) as well as refer to publicly available information on best practice and codes of conduct to help reach a satisfactory outcome.

We will then provide a report with our recommendations to both parties. While our recommendations are not legally binding on either party, we would recommend both parties implement the findings.

Adjudication

While we do not provide the Adjudication service, if our recommendations are not accepted by either party, our Code of Conduct requires our contractor/designer/maker to comply with an adjudication request by the client.

The appointed Adjudicators fees and expenses will be jointly shared by both parties. In the unlikely event that either party challenges the Adjudicator’s recommendations, either party is free to pursue the matter through litigation.

Commission it does not provide insurance coverage for potential or actual liability that may arise from a dispute. Our dispute resolution service should always be used as a first measure, we are unable to assist any parties if third-party or legal proceedings have already been initiated.


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Our Code Of Conduct

Our makers are known as Approved Key Partners (details here), in order to become an Approved Key Partner, makers have to agree to abide by our Code of Conduct.

When you commission any works through Commission it, you can be assured that we and any makers we introduce you to agree to the following:

  • To aiming to achieve and maintain the highest possible standards of quality, workmanship and service & professionalism.
  • To operate in an environmentally, ethically, and commercially sustainable manner when possible.
  • To provide an honest, transparent & competitive service.
  • To be responsible for the actions of all staff including any sub-contractors.
  • To use trained staff and invest in staff training and development.
  • To keep clients up-to-date with the progress of each project adequately.
  • To maintain a professional and courteous approach at all times including looking to resolve any disputes promptly to the client’s satisfaction.
  • To adhere with the Commission it Dispute Resolution Process.

View full details on creating your portfolio as a maker.


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Who is Commission it?

Our founder Amin Saleem previously founded government award-winning platform autoebid.com that launched in 2003 and has taken over £230(m) in orders.

AutoeBid has gained a fantastic reputation in the industry, recommended by the likes of Which consumer champion, What Car & The Sunday Times.

Commission it, strives to reduce the throwaway culture and reliance on cheap goods to satisfy demand. We are about making it easy for clients to bring their ideas to life. 

We merge traditional values with technology giving both clients and craftsmen the best of both worlds so everyone gets a fair deal.

More information on our About Us page.


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What does Commission it charge?

We work in a number of ways with our key partners. The amount of commission we charge is only charged at the point of agreeing to go ahead with a quote offered, as highlighted in Step 2 on our website “Supply Bespoke Commissions“.

Generally, the higher the value of the commission the lower the fees. We usually average between 5-20% of the total cost as our commission.

In some circumstances especially with large corporate clients where we provide a full managed service. We would simply subcontract works to you, therefore, in this circumstance we are effectively your client and will bill the client accordingly and you would bill us.

We will always endeavour to be transparent and up-from before you engage with us or the client on any projects.


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Who owns the copyright

As a maker on our platform, you will always retain full title to your copyright on any works produced for our clients.

Most works even if they are for a company will be effectively classed as private commissions, meaning the client will own legal title to the works but not the copyright.

In instances where you are asked to commission commercial works where the client would retain the copyright, this would be clarified at the time of requesting the quote, therefore you can quote accordingly.

We do not condone or encourage copyright theft in any way. If we introduce you to a client who asks you to do so in any way we would discourage this practice.


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How to create your Artist/Makers Portfolio

Your portfolio highlights previous projects you have worked on highlighting your capability to win similar commissions. You can create as many portfolios as you require for every category you work in. Each portfolio must have 4 example images of different projects in that category only.

(A) Register as a maker.

(B) You will then receive a link by email allowing you to upload examples of your work/portfolio. If successful, you can proceed to C, if not, thanks for applying. We may consider you again in the future.

(C) Once approved you will receive an email with a link to log into your account.

Once logged into your account, you can > Create your Makers Portfolio (the attachment below has images)

  1. Products – Hover over the “Products” tab (left navigation) and click “Add New”
  2. Simple Product – Leave “Simple Product” selected & don’t click virtual or downloadable.
  3. Product Title – Enter the name for your portfolio, e.g “Oil Pastels” (30 characters max)
  4. Price – Enter the price range your works start at £ (leave sale price blank) This won’t be shown in your portfolio but will be triggered when users are searching for makers in a price range. We add our margin on top of your prices.
  5. Materials – Enter all the materials you work in.
  6. Description – Enter as much detail about yourself and your works. Please do not use any links & please make it personal talking about yourself as a 1st person not as a 3rd person.
  7. Categories – Click the “Bespoke Portfolio items” arrow then click all the categories your work belongs to.
  8. Images – Click the top right image placeholder, upload (1 IMAGE ONLY), it will resize automatically. This is your portfolio thumbnail, not portfolio images. Then scroll down the page to Add Portfolio Images & Description, upload 4 images representing your capabilities and provide up-to 200 characters describing each work, highlighting things like size, cost to produce & materials used.

Important –  Images should be .jpg or .gif a MAX of 560 pixels wide and optimized for the web (max size of 1000K).

While your portfolio is limited to 4 pictures, you are free to use as many pictures as you want in the “Description” section. When you create your profile just click the “Add Media” button below description to add more images.

 View an example completed portfolio

 Commissionit – Create Your Makers Portfolio.pdf


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Approved Key Partners

Approved key partners are featured on our website in the appropriate craft category.

We showcase 4 examples of your work and create a portfolio for you.

View full details here with instructions on requesting to become a key partner.


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