Your questions, clearly answered
From shaping an idea and choosing the right creative to pricing, approvals and delivery, here is what to expect when you commission something made especially for you.
Start with the questions that matter
You do not need a finished brief before contacting us. We can help define the style, materials, scale, budget and practical requirements.
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What can I commission?
CommissionIt supports paintings, portraits, sculpture, furniture, jewellery, interiors, public art and many other bespoke projects. If your idea needs several skills, we can help break it into manageable parts.
Do I need to know exactly what I want?
No. Send what you have, such as photographs, rough measurements, inspiration images, a room photo, preferred colours and the outcome you want. We can help turn that into a workable brief.
Can you combine several photographs into one new artwork?
Yes. Specialists can bring people, pets, places or objects from separate photographs into a new composition. Difficult restorations and complex family compositions require more preparation, so image quality and realism expectations are assessed before quoting.
Can you work from poor quality or damaged photographs?
Often, yes. The creative may restore, interpret or reconstruct missing detail, but the achievable likeness depends on the source material. We will explain what is realistic before work begins.
How much does a commission cost?
Cost depends on size, materials, complexity, creative experience, framing, delivery and deadline. A clear budget helps us recommend a suitable route. We confirm the agreed price and scope before work starts. Learn how our payment process works.
Will I receive more than one quote?
Where the project and timetable allow, we aim to provide a useful comparison of suitable approaches. Highly specialised or urgent projects may have fewer appropriate options.
How are payments handled?
Payment terms are set out in the commission agreement. Depending on the project, payment may be taken in full or in agreed stages linked to milestones. Do not make informal payments outside the agreed process. Read how payments are handled.
Can I change the brief after work starts?
Minor refinements may fit within the agreed process. Material changes to size, composition, materials or scope can affect cost and timing, and must be agreed before the creative continues.
How do you choose the artist or maker?
We consider relevant style, medium, technical ability, availability, location, budget and delivery requirements. You can select from suitable options or ask us to recommend the strongest fit.
Can I use an artist or maker I found on the site?
Yes, tell us whose work you like. We will check availability and suitability, or suggest closely matched alternatives if needed.
Will I see a sketch or preview?
Where appropriate, the agreement can include a sketch, composition, sample, drawing or digital preview. This is not relevant to every medium, so the approval method is defined for each project.
What framing options are available?
Framing can be included where suitable. Options may include traditional or contemporary mouldings, tray frames for canvases, mounts for works on paper, glazing, box frames and bespoke finishes. The right choice depends on the artwork, its size, the room and your budget. We can quote framing separately so you can compare framed and unframed costs. See our step by step guide to framing a canvas for a practical explanation of stretching, moulding selection and the finished result. You can also use the Artwork Size and Framing Visualiser to compare presentation styles and numbered frame references.
Can you help me choose a frame?
Yes. Send a photograph of the room and any nearby furniture, finishes or colours. We can suggest frame styles that complement both the artwork and its setting. Conservation materials and specialist glazing can also be considered for valuable or delicate work.
What sizes can I order?
Many commissions can be made to standard or custom dimensions. The practical limits depend on the medium, material, available source images, transport, access and installation. We confirm finished dimensions before work begins. For much larger pieces, see our guide to extra large canvas art over two metres wide. To compare common dimensions in a room setting, use the Artwork Size and Framing Visualiser.
How do I choose the right artwork size for my wall?
Measure the usable wall area rather than the entire wall, then allow for furniture, switches, doors and viewing distance. A room photograph taken straight on is particularly helpful. Larger works usually need more visual breathing room, while groups and portrait formats can suit narrower spaces. Use the Artwork Size and Framing Visualiser to compare common dimensions above a measured fireplace and see how different frames affect the finished size. You can also explore artwork by room and setting to compare suitable formats and moods.
Should the size include the frame?
Please tell us whether your measurement is for the artwork itself or the total framed size. A frame and mount can add significantly to the final dimensions, so we record both measurements where framing is included.
What reference images should I provide?
Send the clearest original photographs available, ideally showing the subject from useful angles and in good light. Room photographs, colour references and examples of styles you like are also valuable. Avoid screenshots or compressed social media copies when the original file exists.
Which image file types can I send?
Common image formats such as JPG and PNG are normally suitable. High resolution originals are preferable. If your files are very large or you have many references, contact us and we can advise the most practical way to supply them.
How large or high resolution should my photograph be?
Use the largest original file you have. Resolution matters most for detailed likenesses and larger finished work, but a skilled artist may still work successfully from a modest image. We assess the actual source rather than relying only on a pixel count.
Can you remove a person, object or background from a photograph?
Often, yes. Subjects can be isolated, backgrounds simplified or replaced, and unwanted objects omitted. Any significant reconstruction should be agreed in the brief so the artist knows which details must remain accurate.
How do I choose between oil, acrylic, watercolour and other media?
Oil often suits depth, blending and a traditional painted finish. Acrylic can provide strong colour and a faster drying process. Watercolour is lighter and more fluid, usually on paper and often framed behind glazing. Drawing, mixed media, digital and other approaches may be better for particular styles, budgets or deadlines. We can recommend a route from the look you want.
Can the artwork match colours in my room?
Yes. Provide clear room photographs and, where accuracy matters, paint references, fabric samples or recognised colour codes. Screens display colours differently, so exact matching should be treated carefully and may require physical samples.
Can I request a particular style?
Yes. Share examples that capture the mood, brushwork, level of detail or palette you prefer. We use these as direction, while respecting copyright and the artist’s own practice. We will not promise an exact copy of another living artist’s distinctive work.
How many revisions are included?
The number and type of revisions depend on the commission and are stated in the agreement. Revisions normally apply at defined approval stages. Changes outside the agreed scope, or requested after an approved stage, may add cost and time.
Will I receive progress updates?
Where useful, progress photographs or milestone updates can be included in the plan. Some processes are difficult to alter once underway, so the important approval points are agreed before work begins.
Does paint drying time affect delivery?
Yes. Oil paintings and some specialist finishes may need additional curing time before varnishing, framing, packing or transport. We include realistic production and drying allowances when confirming the schedule.
How is the finished commission delivered?
Delivery is planned around the size, weight, fragility and destination. Options may include tracked parcel services, specialist art couriers, maker delivery or collection. Packaging, insurance and access requirements should be agreed before dispatch.
Can you arrange installation?
Often, yes. Installation may be quoted for artwork, sculpture, furniture, lighting, murals and other projects where specialist handling or fitting is needed. Tell us about stairs, lifts, parking, wall construction and site restrictions at the start.
What if the finished piece is damaged in transit?
Photograph the packaging and damage immediately, retain all materials and contact us before arranging a return or repair. The correct next step depends on the delivery method, insurance and agreement.
How should I care for my commission?
Care depends on the material. In general, avoid direct sunlight, damp, strong heat and unsuitable cleaning products. We can request specific care instructions from the artist or maker for the completed piece.
Can you work to a fixed date?
Tell us the required date before quoting. We will check creative availability, production time, drying or curing, framing and delivery. Urgent work may limit the available artists, materials or approval stages and can cost more.
Do you arrange commissions outside the UK?
Yes, subject to the artist or maker, project type and destination. International delivery can involve additional packing, insurance, customs, duties, taxes and lead time, which are considered when planning the commission.
Can my commission remain private?
Tell us before work starts if the subject, brief or finished result must remain confidential. Any special restrictions on portfolio, website or promotional use should be recorded in the agreement.
Can I reproduce or commercially use the finished artwork?
Not automatically. Ownership of the physical work is separate from copyright and reproduction rights. If you need prints, packaging, advertising, licensing or other commercial use, this must be agreed in writing and may affect the price.
How long will it take?
Timings vary from a few weeks to several months. Drying, fabrication, specialist finishing, framing and delivery can all add time. Tell us about fixed dates at the beginning so feasibility can be checked.
What happens if there is a problem?
Raise concerns as soon as possible. CommissionIt can help clarify the brief, evidence and agreement, and support a practical resolution. Rights and remedies depend on the specific contract and circumstances.
Who owns the copyright?
Buying a physical commission does not automatically transfer copyright. Copyright, reproduction and promotional image permissions should be stated in the agreement where they matter to you.
Choose art that works with your space
The room, viewing distance, available wall area and surrounding colours all affect the right scale and mood. These illustrative settings show how different approaches can work.
Living room and dining room
Living rooms can carry a confident focal piece or a balanced group. Dining rooms often suit richer colour, stronger contrast and artwork that rewards closer viewing.
Bedroom and nursery
Bedrooms generally benefit from calmer palettes and softer movement. Nursery art can be playful and personal, while leaving room for the space to evolve.
Hallway and home office
Hallways favour portrait formats, series and visual rhythm. Home offices can support focused, energising or meaningful work that remains comfortable to view every day.
These images are setting inspiration, not photographs of completed client commissions.
What helps us recommend the right approach?
A short, practical brief is enough to begin. Include as many of these points as you know.
Purpose
What you want made, who it is for and where it will live.
References
Photographs, inspiration, measurements and colours you like or dislike.
Budget
A realistic range, including any framing, installation or delivery needs.
Timing
Your ideal date and any fixed occasion or installation deadline.
Ready to commission something?
Share your idea, references, budget and timing, even if the brief is not yet complete.
Are you an artist or maker?
Continue to the dedicated questions about joining, portfolios, opportunities, quotations and delivery.
Working with CommissionIt
Clear answers about registration, portfolio approval, commission opportunities, quotations, payment, client communication, delivery and resolving problems.
How do I join CommissionIt?
Start by creating an artist or maker profile and submitting examples of relevant work. We review portfolios for quality, presentation and suitability for the types of enquiries we receive. Read our artist and maker guidance before applying.
Is registration free?
Creating a profile is free unless a separate paid service is clearly offered and accepted. Any commission fee or commercial terms applying to an opportunity are explained before you agree to take part.
Why has my portfolio not been approved?
Profiles may remain unapproved when images, descriptions, contact details or evidence of suitable work are incomplete, or when the portfolio is not currently a close match for client demand. Approval is not guaranteed and does not guarantee future work.
How will I hear about suitable commissions?
CommissionIt may invite selected artists or makers whose style, skills, location, availability and likely price fit a client brief. Keep your portfolio, email address and availability up to date so we can assess you accurately.
Am I required to quote for every opportunity?
No. Only respond when the work genuinely suits your skills, price and availability. If you decline, a short explanation can help us send more relevant opportunities in future.
What should my quotation include?
State the proposed materials, dimensions, process, production time, delivery method, validity period and everything included or excluded. Identify framing, installation, travel, taxes, packaging and delivery separately where relevant. Do not start work until the scope and payment terms are agreed.
Who sets the client price?
You provide your price to CommissionIt. We manage the client relationship and may incorporate our service fee and other agreed costs into the client price. Do not discuss or renegotiate CommissionIt commercial terms directly with the client.
How and when will I be paid?
Your agreed payment schedule will be recorded for the commission. Payment may be linked to deposits, approval stages, completion or delivery. Never request or accept payment directly from a CommissionIt client unless CommissionIt has authorised it in writing. See how payments work.
Can I contact the client directly?
Only when CommissionIt authorises contact for a specific purpose, such as discussing approved details or arranging delivery. Client information must not be used for marketing, future sales or contact outside the commission. CommissionIt owns and manages the customer relationship.
How are changes and revisions handled?
Work to the approved brief and record approvals at the agreed stages. If the client requests a material change, pause the affected work and tell CommissionIt before agreeing extra cost or time. Do not proceed on assumptions where the change affects scope.
Who owns copyright and portfolio images?
Copyright and usage rights depend on the written agreement. Supplying work or images to CommissionIt must not infringe another person's rights. Do not publish confidential work or client information, and check agreed restrictions before using the commission in your portfolio or promotion.
What should I do if a project is delayed?
Tell CommissionIt immediately, explain the cause, provide evidence where relevant and propose a realistic revised date. Early notice gives us the best chance of agreeing a practical solution with the client.
Who is responsible for packing and delivery?
Responsibility must be agreed before work starts. Where you arrange delivery, use packaging and insurance appropriate to the work, confirm the address and access requirements, retain dispatch evidence and provide tracking where available.
What happens if there is a complaint or dispute?
Preserve messages, approvals, progress images, receipts and delivery evidence, then contact CommissionIt promptly. Do not argue with the client or offer an unapproved remedy. We will review the brief, agreement and evidence through our fair and independent dispute resolution process.
Still unsure where to begin?
Share your idea, references and budget. Our team can help shape the brief and identify the right creative route.
